PRODUCT CONFIGURATION & CUSTOMIZATION

www.mmarquise.com offers for sale items available in stock and items made after the consumer’s specifications. For customised products, please check the informations below.

Size

If you buy a product in one of our standard sizes (XS, S, M, L), please check carefully the measures below. Please note that products ordered in standard sizes can be returned / exchanged.

If you purchase a product manufactured on demand using your own sizes, you can easily learn how to take your measures from the image below. Please note that custom-made products can not be returned / exchanged.

Colour

The colour / colour combination chosen can have an influence on the “image” of the selected model. The colours on the website are available according to our stock. Slight small imperfections or colour variations are qualities of a handmade product.

Order

After configuring your desired products, they can be ordered by adding them to the Cart. Placing an order on www.mmarquise.com means that you have read and understood the Terms and Conditions of this site.

We reserve the right to accept or reject your order, in the following cases:

- the payment cannot be confirmed

- delivery restrictions in your area

- the product is not available in stock, is withdrawn or does not meet our quality standards.

- your personal information is not accepted.

Shipping / Delivery

• Free shipping in Romania

We ship all over Romania with our partner, Fan Courier. Delivery takes one day.

• Worldwide

Depending on your location, we will provide the best shipping solution for you, with one of our partners.

Returns and Exchanges

PRODUCTS IN STANDARD SIZES AND COLOURS

1. You have 14 days to change the product with a different colour or size, if the product is clean and unworn.

2. All products must be sent back with an “OPEN ON DELIVERY” option. Any product that is not in a suitable condition for resale (the product was used, washed soiled or damaged) will not be refunded and will be sent back to you.

3. Transport costs charged on delivery will not be refunded in case of return.

4. We will refund your money within 30 days using the same payment method. (or return the difference, if needed, in case of an exchange).

CUSTOM-MADE PRODUCTS

Please note that custom made products bought online can not be refunded or exchanged.

According to OUG 130/2000 art. 10 letter c) – “The consumer can not cancel these types of contracts […] c) contracts for the supply of goods made to the consumer’s specifications or clearly personalized products […].”

According to OUG 34/2014 art. 16 letter c) – “…are exempted from the right of withdrawal stipulated in Art. 9-15 concerning distance contracts and contracts away from the business premises the following: […] c) the supply of products manufactured according to the specifications submitted by the consumer or clearly personalized […]. ”

Because we want you to be fully satisfied with our products, in some cases, we will make changes to the same product, if possible.

RETURN FORM

General

Welcome to the M.Marquise website!

We wish that your online experience with our brand is as enjoyable as possible, that’s why we focused on making it inspiring and easy-to-browse.

We hope the following categories will answer your questions regarding the website’s terms of use, if not, do not hesitate on contacting us by phone at +40 726 254 684 from Monday to Friday between 10 and 19.

Feel free to send us your feedback or comments at office@mmarquise.com, We take responsability of answering your messages in 48 hours.

Company details:

S.C. RAVEN TEX SRL

Sediu social: Sat Izvorani, Com Ciolpani,Camera 2, Parter din imobilul inscris in CF nr 3005,Jud Ilfov

Nr. Registrul Comertului: J23/410/09.02.2015

CUI: RO34077980

For correspondence: Str. Ioan Voda Caragea no. 26, sector 1, Bucharest

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with S.C. RAVEN TEX SRL  hereinafter referred to as “M.Marquise”, ”us ” or ”we”, at the M.Marquise website, www.mmarquise.com.

By using www.mmarquise.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

LEGAL INFORMATION

Copyright / Trademark

All site contents with exact reference, but not limited to: design, graphics, text, video, images, symbols, scripts, source code and other data, are owned by SC RAVEN TEX SRL  and are protected by copyright and intellectual and industrial property laws. Any use of this information without the explicit consent of SC RAVEN TEX SRL, is prohibited and punishable by law. The M.MARQUISE brand and logo are trademarks owned by SC RAVEN TEX SRL.

Confidentiality. Safety data

SC RAVEN TEX SRL is committed to strictly mantain the confidentiality of customer data. By registering on mmarquise.com, you agree that your personal data will be included in the database of the company, which reserves the right to process the information mentioned above, in advertising, marketing and advertising purposes, without any other obligations in the future. Also, you agree to receive information from SC RAVEN TEX SRL in advertising purposes, by mail, telephone, email, SMS or other means of communication, noting that you can refuse at any moment the receipt of such information. According to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data and the Law. 506/2004 concerning the processing of personal data and privacy in the electronic communications sector, SC RAVEN TEX LTD is required to safely manage and only for the above purposes your personal data. SC RAVEN TEX SRL does not encourage spam, does not sell, provide nor exchange the information obtained through this website.

FINAL MENTIONS

Placing an Order on www.mmarquise.com automatically implies the acceptance, without objections, the terms and conditions above, the equivalent of a valid contract. The Terms and Conditions on this site are subject to OUG 34/2014 and OUG 130/2000 regarding the Consumer Protection and does not affect any consumer rights provided by the law in force.

THE COOKIE DIRECTIVE

It is very important to us to ensure the protection of your privacy while you are using our website. That is why we would like to inform you about our privacy policy regarding the collection of your personal and non-personal data.

S.C. RAVEN TEX SRL has the right to use your personal and anonymized data within the limits specified by the applicable Data Protection legislation, in compliance with the rights of individuals as described below.

This website uses software to collect information about the user’s behaviour. Analysing this information gives us a significant insight about user’s needs. They help us improve user experience on our website. In order to do this, every time you access our website we collect the following information without restrictions:

• The IP address of the computer that makes the request in an anonymous form
• The date and time of the access
• The name of the webpages or files that were accessed
• A reference to the webpage from which you accessed our website
• The browser that the user uses, including its version The operating system that the user uses.

1. What is a Cookie?

A Cookie is a small text file that saves your internet settings. Almost every webpage uses this technology. The Cookie is downloaded by your browser when you first access a website. The next time when you access the same website, the Cookies and the saved information are sent back to the website that first created them (First Party Cookie) or to another website (Third Party Cookie). This way the website knows that you have already accessed it in the past and in certain situations can change its displayed content.

Some Cookies are very useful for improving user experience. For example, and only if you use the same computer and browser as before, Cookies can save information about your preferences, about the way you interact with the website that help us adapt the listed offers according to your personal needs and interests. Most Cookies we use are deleted automatically from your hard drive when the browser session is over ("Session Cookies"). The Cookies that won’t be deleted from your hard drive when the browser session is over are the ones that help us improve the user experience in the event that you revisit our website, adapting it to your personal needs, optimizing the loading time.

2. Cookie setting on this website

2.1. The Cookies for which we do not require your consent

The strictly necessary Cookies are the ones that ensure the functionality of the website and without them you cannot use its contents as they were meant to be used. These are First Party Cookies and they are used exclusively by us. They are stored on your computer for the duration of the current browser session. For example, when we change protocols from http to https, they ensure that the website functions correctly and that it respects the data transfer security standards. For the use of these Cookies we will not ask for your consent.

The strictly necessary Cookies cannot be deactivated using the option “Decline” from this website. They can however be deactivated from your browser. Please see instructions below on how to do that.

2.2. The Third-Party Cookies for which we require your consent

On this website we integrated third-party content. While you visit our website, these suppliers can theoretically use their own cookies to obtain information about your access on our webpages. To learn more about how they use these Cookies please visit their websites.

3. Third-Party Cookies that we use

The name of the Cookie: Google Inc. (Adwords Codes / Google Conversion Codes / Google Remarketing Codes)

What we use it for: For Google marketing campaigns re-marketing and conversion codes are set to gather information about our clients’ behaviour in order to corelate it to the marketing campaigns and evaluate their success.

The storage period: 180 days max (all collected data is anonymous, respectiv anonimizate)

The name of the Cookie: Facebook, Inc. (Facebook Pixel)

What we use it for: For Facebook marketing campaign we set re-marketing and conversion codes are set to gather information about our clients’ behaviour in order to corelate it to the marketing campaigns and evaluate their success.

The storage period: 180 days max (all collected data is anonymous, respectiv anonimizate)

4. Your cookie settings

You can change your browser settings in order to ensure that cookies are used only with your consent or to block them altogether. Please remember that without the use of Cookies, you might encounter problems with the functionality of certain areas of the website.

To manage the use of "Cookies" or to block them altogether, please change your browser’s settings as follows:

Internet Explorer, for more information go to (https://support.microsoft.com/de-at/help/17442/windows-internet-explorer-delete-manage-cookies) Extras – Internet Options – Advanced Settings – in the Security section select "Do Not Track" option in the "Send "Do Not Track" requests to websites visited with Internet Explorer” section - confirm

Firefox, for more information go to (https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen) Menu - Settings – Privacy and security – in the “History” section select “Use custom settings for history” – in the "Cookies" section select the desired options - confirm

Google Chrome, for more information go to (https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=de) Menu - Settings - Advanced – in the "Privacy and security" section click on "Content settings" – in the "Cookies" section select the desired options – confirm

Safari, for more information go to (https://support.apple.com/kb/ph21411?locale=de_DE) Safari - Settings - Privacy and security – in the "Cookies and web page info" section select the desired options – confirm

PRIVACY POLICY

It is very important to us to ensure the protection of your privacy while you are using our website (www.mmarquise.com). That is why we would like to inform you about our privacy policy regarding the processing of your personal data. S.C. RAVEN TEX SRL, located in Ilfov, sat Izvorani, comuna Ciolpani, camera 2, parter din imobilul inscris in CF nr 3005, is responsible for the data protection on this website. When using and processing personal data, S.C. RAVEN TEX SRL fully complies with the applicable Data Protection Regulations. S.C. RAVEN TEX SRL has the right to use your personal and anonymized data within the limits specified by the applicable Data Protection legislation, in compliance with the rights of individuals as described below.

The current privacy policy is applicable only for the mmarquise.com domain and all of the its subdomains.

Data security

1.1 To ensure the security of your personal data, S.C. RAVEN TEX SRL has implemented all the necessary technical and organizational measures to protect this data especially against loss, unauthorized use or access. The adopted measures are regularly verified and constantly adapted to the new technical standards. In the case of a breach regarding the security of your personal data, which is estimated to result in a risk for your rights and freedom, we will notify you immediately, within an interval of 72 hours.

The processing of personal data belonging to children

2.1 We bring to your attention the fact that when we refer to personal data processing we refer to personal data belonging to individuals over 16 years of age. We are not allowed to use systems and instruments, and processing results of personal data belonging to children under 16 years of age without the consent of their parents/ guardians. If, by chance, a processing of this type occurs, we will stop it as soon as we become aware of it.

Collecting and processing personal data

 3.1. The data you provide

We process personal data in accordance with the applicable Data Protection legislation. In the event that you mail us or fill a form on our website, please take into consideration that the personal data you provide in that form will be processed as described below (see chapter 4 of the Privacy Policy).

3.2. The data we collect

The www.mmarquise.com website uses third-party Cookies. For more information on the Cookies we use on our website please see chapter 7 and the Cookie Policy.

The processing of data for which we do not require your consent

General contact form

• The general contact form is found in the contact section of the mmarquise.com website. When you submit this form we will process your personal data* (identification, e-mail, subject and the text of your request) as described in this section.
• Purpose: To respond to your request
• Ground: Legitimate interest to process your request individually and be able to answer accordingly.
• Storage period: 3 years
• The consequences of your refusal: if you do not provide this information you will not be able to contact us and we will not be able to provide the information you requested.

With this purpose in mind we will send your data to the sales department of S.C. RAVEN TEX SRL and they will contact you in order to provide the information you requested in the contact form.

*Mandatory Fields: Full Name, E-mail, Subject and a text with your request. 

Cookies and Social Plug-ins

 5.1 We collect data through the use of Cookies. A Cookie is a small text file that saves your internet settings. Almost every webpage uses this technology. The Cookie is downloaded by your browser when you first access a website. The next time you access the same website, the Cookies and the saved information are sent back to the website that first created them (First Party Cookie) or to another website (Third Party Cookie). This way the website knows that you have already accessed it in the past and in certain situations can change its displayed content.

 5.2 For more information about the Cookies we use on our website please see the Cookie Policy.

Data Subject Rights

You can exercise any or all of the following rights regarding the processing of your personal data:

6.1 The Right to Information You have the right to request a confirmation as to whether or not personal data concerning you is being processed and for what purpose.

6.2 The Right to Correct your personal data In the event we are processing  any incorrect, inaccurate or incomplete personal data concerning you, you can ask us to correct it.

6.3 The Right to be Forgotten (Data Erasure) You can request the erasure of your personal data if that data is no longer relevant to original purposes for processing, if the data processing is unlawful, if the data processing affects your personal interests or if the processing is based on your consent, consent which you no longer want to give. Please take into account that there may be other reasons which can prevent us from immediately deleting your personal data, for example: mandatory periods of archiving, legal actions that have not been resolved yet, the exercise of legal rights etc.     

6.4 The Right to Restrict the processing of your personal data You have the right to request the restriction of the processing of your personal data in the following cases:

• You contest the accuracy of that personal data, if a long enough period of time had passed which would have enabled us to verify the accuracy of your personal data.
• The processing of your personal data is not in compliance with the data protection regulations, and you do not want that data to be erased but instead request the restriction of the processing of your personal data,
• Your personal data is no longer relevant to original purposes for processing, but you still need the data because of legal grounds or you objected the processing of your personal data.

6.5 The Right to Data Portability You have the right to request to receive your personal data, which you have previously provided, in a structured, commonly used and machine readable format, if the processing of that data is based on your consent or on the execution of a commercial contract, the processing being automatic. 

6.6 The Right to Object the processing of your personal data In the event we are processing your personal data for the purpose of  carrying out a task in the public interest, for an official authority or for our own legitimate interest, you can object the processing of that data, if there is a prevalent legitimate interest regarding your personal data. You have the right to revoke your consent without indicating a reason if your personal data is processed for the purpose of direct marketing.    

6.7 The Right to lodge a Complaint If you think that your data protection rights have been breached please contact us in order to clarify the situation. Of course, you have the right to lodge your complaint with the Romanian Data Protection Authority, respectively another European Data Protection Authority.

You can exercise these rights through a written notification addressed to S.C. RAVEN TEX SRL and sent to the following e-mail address:office@mmarquise.com

Contact Information
S.C. RAVEN TEX SRL

Sat Izvorani, Com Ciolpani, Camera 2, Parter din imobilul inscris in CF nr 3005, Jud Ilfov

Email: office@mmarquise.com